Got a question? You're in luck because we have an answer. Below are the most popular questions from our customers. 

What is your shipping policy?

In stock bonnets ship within 3-7 business days. Once your bonnet design has been completed we will email you a tracking number with the shipping details.

My order was marked as delivered, but I did not receive it. Where is it?

USPS will sometimes mark packages as delivered prior to delivering due to personnel shortages. Please allow 2 business days for it to be delivered as they typically show up then. If not, please contact us at hello@byjourni.com.

Do you accept returns?

Due to personalization on products, all sales are final and refunds will not be issued.  We do not accept returns, exchanges, or cancellations, but please contact us at hello@byjourni.com if you have any issues with your order.

Can you make me a custom item?

Of course we can! Just email us at hello@byjourni.com with your request

Where can I leave feedback?

You can leave feedback at https://byjourni.com/reviews

Still have Questions?

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